page-template,page-template-full_width,page-template-full_width-php,page,page-id-15373,page-child,parent-pageid-14495,ajax_fade,page_not_loaded,,qode-title-hidden,qode-theme-ver-10.1.1,wpb-js-composer js-comp-ver-5.1.1,vc_responsive

Home >  FAQ

Can't power on your phone at the first time?

For removable battery, please take away the battery cover and you will see a blue isolator on the battery. Take it away and power on the phone later.

How long is the warranty?

One year.

How to return or replace the phone ?

You need to ask the seller for return or a replacement.

How to connect the phone with my computer?

Make sure there is a android phone assistant or driver, then use USB cable to connect the phone with the computer Settings—System (or Developer options)—Tick “USB debugging”

How to update wirelessly?

Settings—About phone—Wireless update

How to reset the phone to factory settings?

Settings—Backup & reset—Turn on “Back up my data”—Factory data reset

Why can’t I send or receive messages?

Settings—Apps—All—Messaging—Tick “Launch”